Privacy Policy

1. Data We Collect

• Account identifiers: name, email, phone (if you opt in for messaging).
• Task metadata: service category, timestamps, status, location context (approximate as required).
• Operational evidence: before/after media for verification (minimized & access controlled).
• Technical logs: IP (security), device agent, event timing.

2. How We Use Data

• Match users with suitable helpers & optimize reliability.
• Send opted-in notifications (task status, security alerts, optional tips or offers).
• Fraud detection, abuse prevention & dispute resolution.
• Product analytics & quality improvement (aggregated metrics).

3. Legal Bases

We rely on consent (for certain messaging), legitimate interest (service operation/security), and compliance obligations (record retention where required).

4. Retention

We retain personal data only as long as necessary for service provisioning, legal defense, fraud mitigation, or required compliance. Media evidence may be minimized and redacted over lifecycle milestones.

5. Sharing

We do not sell personal data. Limited processors provide infrastructure, messaging, analytics (privacy‑respecting), and security tooling. We require contractual safeguards & minimal scope.

6. Security

Access is role‑based & audited. Encryption in transit by default; selected encryption at rest for sensitive artifacts. Anomaly detection addresses abusive patterns.

7. Your Choices & Rights

• Opt out of non-essential messaging anytime via STOP / UNSUBSCRIBE or email.
• Request access, correction, or deletion (subject to legal exceptions).
• Object to certain processing or withdraw consent where applicable.

8. Children

Services not directed to individuals under 18. We do not knowingly collect data from minors.

9. Contact

Data requests: privacy@getit.express • General: support@getit.express